13/3/08 - Microsoft full day training at KLCCI'm in charge for my own growth and successSummaries of the topic:
When introducing youself:
PEACE-
Polite
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Enthusiastic
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Accurate
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Confident
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Empathy
When Building Relationship:
CSI-
Concern - Be concern of the customer's business
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Sincere - Be sincere when you ask - i.e. you really wan to help
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Inquisitive - Use open ended questions to find out more about the customer and allow him/her to talk more
When Explaining a Promotion:
USEZ-
Understand - Understand the content of the promotion
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Simple - Use simple words to explain
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Excited - Be excited when explaining
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Zoom - Zoom in to your customer's needs and interest
From the training i can see the whole concept how to run the cold calling. It from Cold -> War -> Hot. Like a bowl water process. hehe.. Build relationship it take time also , but we must use the right way deal with customer.


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